Thank you for choosing our online shop at www.glowiscent.com. Here are the terms and conditions that govern our shipping policy.

Free Shipping: Glowiscent is pleased to offer free standard shipping on all orders, with no minimum purchase required. This offer extends to all U.S. states, including Alaska, Hawaii, Puerto Rico, and APO/FPO/DPO addresses. Our aim is to enhance your shopping experience by making it as seamless as possible. Please note that this free shipping applies only to standard delivery options, and the delivery timeframes mentioned in our shipping information remain applicable.

Order Processing Time: Orders are typically dispatched within 1 to 2 business days (Monday to Sunday) for orders placed before 12 PM EST.

Delivery Estimates: We anticipate that orders will be delivered within 3-5 business days from the date of shipment. Deliveries occur from Monday to Saturday directly to the address provided by the customer. Please note that we do not deliver to collection points.

While we strive to meet our specified shipping and delivery timelines, Glowiscent cannot be held accountable for delays caused by unforeseen circumstances or factors beyond our control, such as severe weather or other natural disasters.

Shipping Carrier: We use USPS for all our deliveries. If you experience any delays with your shipment, please contact us at support@glowiscent.com for assistance and information.

Shipping Confirmation and Tracking: Once your order is shipped, you will receive a shipment confirmation email that includes a tracking number. This tracking number should become active within 24 hours.

Order Changes:

Once an order has been shipped, it cannot be modified or cancelled.

Missing Orders:

If the tracking information indicates that your order has been delivered but you have not received it, please first contact the delivery service to locate your package. If the issue persists, email us at support@glowiscent.com for support. If the tracking does not show updated status due to a technical issue and your order cannot be located, please contact us for further assistance.

Damaged Products:

If your products arrive damaged, please take photographs of the damage and email them to support@glowiscent.com for assessment. Please retain the damaged items until you have received instructions on how to proceed.

Contact Information:

Online store "Glowiscent."

Company name ALDEMAR LLC

Available from 10 AM to 7 PM EST, every day of the week

Email: support@glowiscent.com

Phone: +1 (610) 557-9514

Or via our contact form on the Contact Us page

Address: 401 Ryland St STE 200A, Reno, NV, 89502, USA

Should you reconsider your purchase, Glowiscent offers a 30-day return window that begins the day after your product is delivered. To initiate your return, please email us at support@glowiscent.com for an efficient process.

Here are the criteria for our change-of-mind return policy:

The product must be in its original, unused condition.

Items must not have broken manufacturer's seals.

The product must be free of any damage caused by customer handling or usage.

All returned items must be in their original packaging. To begin your return, contact us at support@glowiscent.com to discuss your reasons and to request a prepaid return shipping label.

Glowiscent will process your refund within seven working days after our logistics team has received and inspected the returned item.

Glowiscent Store Address for Returns: 401 Ryland St STE 200A, Reno, NV, 89502, USA

Return Procedure Steps:

Confirm Return Eligibility: Check that you are within the 30-day return period from the date you received your item.

Contact Customer Support: Reach out via email, phone, or our website with details of your order and the return reason. We will verify if your return is accepted and provide you with an authorization and further instructions.

Prepare Your Return: Securely repackage the item in its original packaging with all accessories and documentation. Ensure the item is in its untouched state.

Include Authorization Info: Place the return authorization and a short explanation of the return reason inside your package.

Ship Your Return: Send your package to our Address for Returns: 675 Golden Grove Place, Arroyo Grande California 93420, United States, using a trackable and insured shipping method, as we cannot be responsible for lost returns.

Notify Us: After dispatching, inform our customer service of the tracking number so we can start tracking and processing your return.

Wait for Confirmation: We will inform you when we receive and inspect the returned item. If it conforms to our standards, we will proceed with the refund.

Process Refund: Refunds are issued back to the original payment method within seven business days after approval.

For damaged or incorrect items, contact us at support@glowiscent.com within 48 hours of delivery. You have 30 days from the day after delivery to return these items for a refund or replacement without incurring shipping costs.

Order Cancellation: Modify or cancel your order without penalties before the shipping confirmation is sent. If the order is already shipped, please follow our return policy for your situation.

Lost Shipments: If your shipment is missing (not received two days after the expected delivery date), contact our customer service. We will investigate with the carrier for up to five days. If the package is deemed lost, you are eligible for a full refund or replacement, as per your preference.

Refund Details: Refunds are processed once the returned item is received and checked by our team. All refunds are credited to the original payment method within seven business days post-inspection.

For additional assistance or inquiries about returns or refunds, please contact our customer support team at Glowiscent.

Contact Information:

Online store "Glowiscent."

Company name ALDEMAR LLC

Available from 10 AM to 7 PM EST, every day of the week

Email: support@glowiscent.com

Phone: +1 (610) 557-9514

Or via our contact form on the Contact Us page

Address: 401 Ryland St STE 200A, Reno, NV, 89502, USA