Our water bottles are made from BPA-free plastic, stainless steel, and glass. Each material is selected to ensure durability, safety, and environmental sustainability.

To clean your water bottle, use warm, soapy water and a bottle brush to scrub the interior. For a deeper clean, you can use a mixture of baking soda and vinegar. All parts of the water bottle are also dishwasher safe, but we recommend hand washing the lid to preserve its seal and longevity.

The filter in your water pitcher should be changed every 40 gallons of water or approximately every 2 months for optimal performance. If you notice a decrease in water flow or a change in taste, it may be time to replace the filter sooner.

Yes, our water pitchers are designed to fit in most standard refrigerator doors. Keeping your water pitcher in the refrigerator will ensure you always have cold, refreshing water available.

Thank you for selecting Glowiscent for your water filtration requirements! Here are the specifics of our shipping policy:

Preparation Time: We strive to dispatch all orders within 1 to 2 business days after they are confirmed. This timeline is consistent from Monday to Sunday for orders confirmed before noon EST.

Delivery Timeline: Anticipate receiving your items within 3-5 business days following the dispatch confirmation. We handle deliveries from Monday to Saturday, right to your doorstep.

You have a 30-day window from the date of receiving your product to initiate a return. For a smooth return process, please contact us at support@Glowiscent.com with the following conditions:

• It should be returned in the original packaging.
• The product should not have any damage caused by customer misuse.
  To proceed with a return meeting these conditions, please email support@Glowiscent.com to start the process and to receive a return label. Glowiscent covers the return shipping costs and aims to process your return within 7 business days of receiving the item.

Regrettably, once an order is confirmed, we cannot change the contents of the order. We apologize for any inconvenience this may cause.

Yes, you can cancel your order as long as it has not been shipped. If you need to cancel, please Contact Us immediately.

After we receive and check the returned item at our warehouse, we will process the refund. Expect to see the refund appear on your original payment method within 7 business days from the date we receive the return.

Should you receive items that are damaged, promptly take photos of the damage and email these to support@Glowiscent.com. We will guide you through the process of securing a replacement. Please retain the damaged items until we provide you with more instructions. You have 30 days from the date you receive the item to request a return or replacement. For more details, please review our Return and Refund policy.

If you're not completely satisfied with your purchase, you can return the item to us by following these steps for a smooth return process:

Check the Return Window: Make sure you start the return within 30 days from the receipt of the item to be eligible for a refund or exchange.

Contact Customer Service: Get in touch with our customer service team via email, phone, or through our website. Provide them with your order number, item details, and the reason for your return. If your return is approved according to our criteria, you will receive a return authorization along with further instructions.

Prepare Your Item: Pack the item securely in its original packaging, including all accessories, manuals, and documentation. Ensure that the item is in the same condition as when it was received.

Include Return Authorization: Include the return authorization and a brief note detailing the reason for the return inside your package. This facilitates the processing of your return.

Ship the Item: Send your package to our Return Address: 675 Golden Grove Place, Arroyo Grande California 93420, United States. Choose a shipping method that is traceable and insured, as we are not responsible for lost return shipments.

Notify Us About the Shipment: Once you've shipped the item, please notify our customer service of the tracking number. This helps us track the package and speeds up your refund or exchange.

Wait for Confirmation: We will inspect the returned item upon its arrival and notify you of the approval of your refund or exchange.

Process the Refund: Once approved, refunds are processed back to the original payment method within 7 business days from the date we receive the return. Note that it may take additional time for the refund to show up in your account, depending on your bank or credit card issuer.

By adhering to these steps, you can ensure a hassle-free return process and a prompt refund. For further assistance or queries, please contact our customer service. Additional information can be found in our Return & Refund Policy section on our website.

Should you encounter a delay in receiving your package, please contact our customer service team at support@Glowiscent.com. We will investigate the issue, which may take up to 5 days. If the delay isn’t resolved within this timeframe, you may qualify for a refund or a replacement. For additional information, please review our Return & Refund Policy section.